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Customer Culture: How Fedex And Other Great Companies Put The Customer First Every Day

£4.99

Hardback
Condition: Good


A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory application and results of his CustomerCulture process of creating values-driven customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory"

Description

By Michael D. Basch